A Typical Day with PERSIST Software

Review the features of PERSIST Software here:

Making Phone Calls

The Old Way:  You punch numbers to dial out.

PERSIST™ power dialer automatically calls on pre-set days and times, then connects each call recipient with an available agent.

Leaving Voicemails

The Old Way:  You reach an answering machine and spend time speaking your message.

PERSIST™ voicemails are pre-recorded and delivered as appropriate.

Sending Text Messages

The Old Way:  You copy and paste in the phone number then type a message.

PERSIST™ text messages are automatically sent as part of the follow-up sequence.

Sending E-mails

The Old Way:  You copy and paste in the email, enter the subject line, then add the content.

PERSIST™ emails are automatically sent as part of the follow-up sequence.

Recording Notes

The Old Way:  You open the appropriate section in CMS then type in notes.

PERSIST™ generates notes based on the activities that have been performed.

Routing Incoming Calls to a Person Inside Your Office

The Old Way:  The caller must remember your extension, or be routed by your receptionist, automated attendant, or company directory. This leaves ample room for errors, is time-consuming, and often means long hold times.

PERSIST™ uses caller-ID to route the caller to the appropriate employee. A pre-recorded message advises that the call is being transferred, or to offer options if the caller prefers to speak with someone else.

Routing Incoming Calls to a Person Outside Your Law Firm

The Old Way:  Your receptionist answers and routes the call. This leaves ample room for errors, is time-consuming, and often means long hold times.

PERSIST™ uses caller-ID to route the caller to the appropriate employee. A pre-recorded message advises that the call is being transferred, or to offer options if the caller prefers to speak with someone else.

Verifying Client Information

The Old Way:  You attempt contact but fail due to invalid information. Your information verification methods are disjointed and/or ineffective.

PERSIST™ sends periodic phone calls, texts, and emails to ensure than an individual’s contact information on file is current. If the file requires updates, then the call is transferred to an agent.

Sending Multi-Media Broadcasts

The Old Way:  You broadcast a message through a marketing program or third-party vendor. It is limited by the type of media being used, and can be expensive.

PERSIST™ broadcasts multiple voice messages, e-mail, text messages, phone calls, and hard copy letters. The coordination maximizes efficiency and effectiveness.

Structuring Follow-ups

The Old Way:  The Your staff is instructed to complete various tasks by management or through CMS.

PERSIST™ automates the process. Your staff is freed to spend more time in conversations with prospects.

Arranging for Callbacks

The Old Way:  Your prospect must request a callback. Your agent must then make a note to execute the follow-up call and hope to reach the individual. If not, your agent must repeat the process.

PERSIST™ assists the caller or your agent by scheduling an automated callback then automatically calls at the requested time. If met with a live person, the call is transferred to an available agent. If not, it continues into a pre-programmed sequence of follow-up.